East London Beauty Academy Refund and Returns Policy

Thank you for choosing East London Beauty Academy. We are committed to providing high-quality courses and products. Please review our policy carefully before making a purchase.

Digital Products (Online Courses, E-books, etc.)

Due to the nature of digital products, all sales are generally considered final once the content has been accessed. However, we do offer refunds under specific circumstances related to our performance.

Refund Eligibility for Courses

A full refund for a course will be issued only if the East London Beauty Academy defaults on its agreement. This includes but is not limited to:

  • Failing to deliver the course as specified, including providing incorrect dates, times, or course structure.
  • Gross misrepresentation of the course content.
  • Unprofessional conduct or mistreatment of a student by staff, in violation of our established policies.

If a refund is granted, it will be a full payment as a result of our fault. However, if the issue is found to be a result of the learner’s behavior or actions, a partial refund may be issued, with an amount deducted for administrative costs.

Refund Request Process

To ensure a fair and thorough review, all refund requests must follow this tiered process, with all communication handled exclusively via email to support@londonbeautyacademy.com.

  1. Teacher: The learner must first bring their complaint to their course teacher via email to seek a resolution.
  2. Head of Department: If the learner is not satisfied with the teacher’s response, they can escalate the issue to the Head of Department via email.
  3. College Principal: If the issue remains unresolved, the learner may then bring their complaint to the College Principal via email.
  4. Accredited Board: If all internal avenues have been exhausted and the learner is still not satisfied, they may escalate the issue to the accredited board for a final review.

Once a final decision on the complaint has been made and it has been proven that the academy was at fault, refunds will be processed within 14 business days.

 

Physical Products (Kits, Tools, etc.)

  • Returns and Refunds
    • You may return most new, unopened, and unused physical products within 7 days of delivery for a full refund or exchange.
    • If you receive a damaged or defective item, we will replace it or issue a full refund.
    • We cannot accept returns for products that have been opened or used unless they are defective.
  • Return Process
    • To initiate a return, please contact us at support@londonbeautyacademy.com with your order number and the reason for the return.
    • We will provide you with a return authorization number and instructions on how to send the item back to us. Items returned without a return authorization number may be refused.
    • You are responsible for paying the shipping costs for your return unless the item is damaged or defective.
    • Please pack the item securely to prevent damage during transit. We recommend using a trackable shipping service.
  • Refund Processing
    • Once we receive and inspect the returned item, we will notify you of the status of your refund.
    • If your return is approved, we will process your refund within 7 business days. The refund will be issued to your original method of payment.