East London Beauty Academy


Customer Services

ELBA is committed  to delivering a best in class service, through the provision of open and fair opportunities for learning, maintaining competence  and raising professional standards within its sectors.

ELBA  aims to use good practice and the implementation of policies and procedures to ensure that all customers receive a fair and consistent level of service.

It is ELBA’ss policy that all enquiries will be dealt with in a clear and friendly manner - with no undue delay and within 48 hours.  If we are unable to respond fully within 48 hours we will provide you with an estimated response date.

Enquiries will be received initially by staff on the number below and then, if necessary, transferred to the relevant member of sta:

Telephone     020 8981 2558 

Email: customerservic This e-mail address is being protected from spambots. You need JavaScript enabled to view it  


East London Beauty Academy

159 Bow Business Center

Bow Rd



E3 2SE

Office Hours: 9.00 am to 5.00 pm Monday to Friday with voicemail available outside normal office hours. 

Visit  ITEC  Website to receive full information regarding  ITEC 's Customer Services Policy and what is required of it's Centers


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